Job Description

Teller I-Bilingual at Enterprise Bank and Trust summary:

A Teller I-Bilingual provides prompt and efficient banking services, handling both business and consumer transactions with responsibilities including cash handling, account maintenance, and customer education on banking technologies. They ensure compliance with banking laws and policies while delivering friendly customer service and supporting branch operations. Fluency in Mandarin and Cantonese enhances communication with diverse clients, contributing to community-focused financial success.

*Applicants must be fluent in Mandarin and Cantonese

Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive.

With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we’re strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a Best Bank to Work For by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities.

Together, there’s no stopping you!

Summary:

Provides prompt, efficient, and friendly services to clients. Performs a variety of tasks such as processing business and consumer transactions, including at times heavy cash handling responsibilities.

Essential Duties and Responsibilities:

• Responsible for accurately processing debit and credit transactions in compliance with established policies and procedures while maintaining an acceptable balance record.

• Responds to clients’ needs and inquiries in a courteous and friendly manner

• Performs minor account maintenance tasks, as trained and assigned per branch needs, including but not limited to, address changes, debit card maintenance & check ordering

• Refers customers to an internal team of experts when additional financial goals and needs are recognized

• Educates clients on bank technology, such as mobile and online banking, ATM and ITM

• Assists branch and fellow team members by achieving goals and sharing responsibility of daily tasks

• Ensures safe and sound banking practices, including adherence to all applicable laws and regulations

• Assist in opening and closing the branch, following procedures set by corporate security

• Performs other miscellaneous duties as assigned

Qualifications:

• Strong math and problem solving skills

• Excellent interpersonal and customer service skills with the ability to cross sale products and services

• Must maintain confidentiality of client transactions and bank records

• Team-oriented, possess a positive attitude and work well with others

• Strong oral and written communication skills

• Ability to operate standard office equipment, such as, computer work stations, calculators, and copier

• Ability to prioritize; handle multiple tasks; and work independently

• Strong organizational skills and detail-oriented with high degree of accuracy

• Willingness to travel to other locations as necessary for branch coverage.

Supervisory Responsibilities:

• None

Education and/or Experience:

• High School diploma or equivalent required

• Customer service experience required

• Experience working in an environment with individual and team goals preferred, one year of cash handling experience preferred

Comp uter and Software Skills:

• Skilled in operation of a personal computer, including Microsoft Word and Excel.

• Google Suite

• IBS

• Salesforce

Certificates, Licenses and Registrations:

• None

Equal Opportunity Statement:

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at hr@enterprisebank.com .

Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings. If you would like more information about your EEO rights as an applicant under the law, please click HERE .

Keywords:

bilingual teller, cash handling, customer service, bank transactions, account maintenance, financial services, Mandarin, Cantonese, bank technology, community banking

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