Primary Skills: Qualitative Research-Expert, Quantitative Analysis-Intermediate, User Insights-Expert, Cross-functional Collaboration-Expert, Time Management-Expert Contract Type: W2 Only Duration: 2+ Months with Possible Extension Location: San Jose, CA(#LI-Hybrid 3 Days a Week) Pay Range: $60 - $65 per hour on W2 Job Summary: This role is pivotal in designing and conducting comprehensive primary research to enhance the end-to-end user experience for client's customers, partnering with various teams to transform insights into actionable outcomes, and working alongside research colleagues to boost the overall customer journey. The successful candidate will execute research across all product development stages, from ideation to launch, utilizing a diverse set of qualitative (and desirable quantitative) methods. They will also ensure user needs are at the forefront, integrating and engaging cross-functional teams in the research process to achieve aligned and impactful results. Key Responsibilities: Design and conduct primary UX research using a wide range of methods to gather actionable insights. Collaborate with cross-functional teams to translate user insights into product enhancements. Partner with other research teams to improve the overall customer experience. Drive alignment and integration of user needs in the product development process through effective communication and collaboration. Manage research projects efficiently, ensuring timely and high-quality outputs. Must-Have Skills: Proficient in a variety of qualitative research methods. Strong ability to collaborate with cross-functional teams. Excellent communication, writing, and time management skills. Industry Experience: Experience in tech or e-commerce preferred, given the focus on improving the customer journey.
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