Job Description

Property Overview

Our property is just a short drive from the world-famous Mall of America. Some of our features include a full-service modern American Restaurant concept; featuring creatively crafted interpretations of Food and Beverage made with a Minnesota twist. Other amenities include our indoor heated junior Olympic-sized pool, whirlpool and 24-hour fitness center, as well as a recent full remodel of the property with a local Minnesotan theme.

Company Overview

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

Benefits

We offer a comprehensive full-time benefits package consisting of EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

Join our Sales & Catering TEAM and be a driving force in delivering exceptional Guest Services! As a Sales Coordinator, you will play a pivotal role in ensuring the smooth operation of our hotel's sales function. Your primary responsibility is to assist Sales and Catering Managers in every aspect of the sales and service processes, striving to meet and exceed guest satisfaction.

Essential Job Functions:

• Deliver best-in-class service to our guests with engagement and thoughtfulness
• Manage and prepare proposals and contracts, ensuring accurate processing and distribution to relevant departments
• Maintain organized filing systems, log account information, and handle correspondence efficiently to support seamless hotel operation
• Resolve issues related to pricing, menu descriptions, banquet facilities, guarantees, and seating chart
• Monitor and order necessary office supplies
• Conduct site inspections with potential and existing clients, showcasing our exceptional offering
• Processes business with sales systems including mini-hotel creation, booking link creation, rooming list and reservation entry, cancellations, confirmation list creation, remittance of group pick up, posting of group loyalty points.
• Assists other departments with administrative work.
• Ability to assist with the front desk as needed.
• Manages wedding group room blocks, including customer communication and communication of group details to operations team.

Hotel Specific:

• Previous experience is preferred but not a requirement.
• This role has a $1,000 retention incentive: $500 on the 6th month, and $500 to be paid on your first anniversary.

Physical Demands:

• Ability to sit for long periods of time
• Stand and walk frequently throughout the hotel during the shift
• Exercise judgement in evaluating situations and making sound decisions

Qualifications:

Education:

• High school diploma or its equivalent

Experience :

• Previous administrative assistance experience in hotels or other offices preferred
• Confident utilizing MS outlook, Word, and Excel
• Previous experience with hotel PMS systems a plus. Examples: CI/TY, FSPMS

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

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