Job Description

Job Summary:
The Remote Customer Service Representative will be responsible for assisting customers through phone, email, and chat. You will provide accurate information, resolve concerns, and ensure a positive customer experience while working from home.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.

• Provide detailed information about products, services, and policies.

• Troubleshoot and resolve customer concerns with patience and empathy.

• Document interactions and resolutions in the company’s system.

• Escalate complex issues to the appropriate team or department when necessary.

• Maintain performance standards, including response times, accuracy, and customer satisfaction goals.

• Stay updated on company offerings and processes to provide accurate support.

Qualifications:

• High school diploma or equivalent; college degree preferred.

• Previous experience in customer service or call center roles is a plus.

• Strong verbal and written communication skills.

• Ability to multitask, prioritize, and work in a fast-paced environment.

• Comfortable with technology, including CRM tools, ticketing systems, and virtual communication platforms.

• Dependable, self-motivated, and able to work independently from home.

• Stable internet connection and quiet remote workspace required.

What We Offer:

• 100% remote position with flexible scheduling.

• Competitive pay and performance incentives.

• Paid training and ongoing career development opportunities.

• Supportive and collaborative team culture.

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