Job Description

Job Description

Job Description

We are seeking a dedicated IT Support Engineer to join our team. The successful candidate will be responsible for resolving computer-related issues, ensuring smooth and efficient operation of all IT systems.

Key Responsibilities:

• Troubleshoot, repair, and maintain devices and technology, including both networked and stand-alone computer systems.
• Perform software and hardware setup, installation, maintenance, diagnostics, replacements, and upgrades.
• Resolve technical issues in person, over the phone, or via remote access.
• Track and document issues and their resolutions using a ticketing system.
• Assist in maintaining and troubleshooting Local Area Networks (LAN) and Wide Area Networks (WAN).
• User account and permissions management.
• Provide support for various operating systems, including Windows (primarily), macOS, and Linux.
• Ensure data security and backup procedures are followed.
• Collaborate with other IT team members to improve system performance and reliability.
• Stay updated with the latest technology trends and advancements.

Qualifications:

• Advanced skills in working with and supporting computer hardware and software (i.e. Microsoft 365, GSuite, Dell, HP, etc.), preferably in a professional environment.
• Strong troubleshooting and critical thinking skills.
• Organizational skills to manage hardware parts and components of various sizes.
• Physical ability to set up and take down equipment.
• Capability to lift significant weights (minimum of 1 pound up to 100 pounds).
• Positive and professional demeanor.
• Residency in or proximity to Baltimore City is a plus.

Preferred Qualifications:

• Certifications such as CompTIA A+, Network+, or similar.
• Experience with virtualization technologies (e.g., VMware, Hyper-V).
• Familiarity with cloud services (e.g., AWS, Azure).
• Knowledge of cybersecurity best practices.

Required Soft Skills:

• Excellent customer service skills with a focus on providing personalized solutions.
• Strong interpersonal skills to build and maintain relationships with clients and team members.
• Effective communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Ability to handle multiple tasks and prioritize effectively.
• Problem-solving mindset with a proactive approach to identifying and addressing issues.

Why Join Us?

• Opportunity to make a meaningful impact in a dynamic environment.
• Collaborative and supportive team culture.
• Continuous learning and professional development opportunities.

Competitive salary and benefits package.

Company Description

Summit Business Technologies provides managed IT and security services, custom business applications and security awareness programs to hundreds of small to mid-size companies, nonprofit organizations and associations throughout the Baltimore-Washington region. Clients choose Summit because we can plan and maintain their IT infrastructure, security, telecom and related services better than they could on their own. We work as virtual CIOs and virtual IT departments to help growing organizations plan, budget and make informed decisions about the best use of their technology resources.

Summit has 40 years of experience offering technical and business consulting support. Headquartered in Millersville, MD, we're conveniently located 10 minutes from the BWI airport.

Company Description

Summit Business Technologies provides managed IT and security services, custom business applications and security awareness programs to hundreds of small to mid-size companies, nonprofit organizations and associations throughout the Baltimore-Washington region. Clients choose Summit because we can plan and maintain their IT infrastructure, security, telecom and related services better than they could on their own. We work as virtual CIOs and virtual IT departments to help growing organizations plan, budget and make informed decisions about the best use of their technology resources.\r\n\r\nSummit has 40 years of experience offering technical and business consulting support. Headquartered in Millersville, MD, we're conveniently located 10 minutes from the BWI airport.

Job Tags

Local area, Remote job, Work alone,

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