GIS IT Support Specialist/Esri ArcGIS Desktop Job at Hire it People, Inc, Atlanta, GA

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  • Hire it People, Inc
  • Atlanta, GA

Job Description

Job Seekers, Please send resumes to resumes@hireitpeople.com

Job Description:

  • Under general supervision, provides Esri ArcGIS end user/customer support on a continuing basis, either by phone, online, or site visit. Troubleshoots end - user problems. Coordinates with IT staff on issues, helps users to be more productive with ArcGIS.

Responsibilities:

  • Acts as 1st line/tier of GIS technical support for Client.
  • Validates operation of virtual ArcGIS Desktop environments and enterprise GIS applications.
  • Provides excellent customer service, follow-up, and follow-through to address customer concerns or needs; acts as a customer liaison.
  • Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions, consults with Esri support as needed.
  • Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be more productive with GIS. 
  • Assists team with GIS upgrades, projects, and provides on-call supports needed.
  • Develops, updates, or maintains system/technical documentation as needed.
  • Develops client GIS User Group, resources, and assists in training material creation.

Job Tags

Contract work, Remote job,

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Job Summary
  • Location
    Atlanta, GA
  • Job Type
    Full Time
  • Date Posted
    2025-03-17
  • Expiration date
    2025-04-16