Job Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are seeking a highly skilled and experienced Executive Protection Program Manager to provide world-class, discreet, and professional close protection services to C-level executives, board members, and high-profile personnel. This role will lead the tactical execution of personal security operations, including advance planning, travel protection, venue security, and threat response.

The ideal candidate is a physically fit and emotionally intelligent professional with deep experience in executive protection, a proactive mindset, and a strong ability to operate in dynamic, high-pressure environments while maintaining discretion and professionalism. This role will also collaborate with cross-functional teams, external agencies, and vendors to ensure seamless integration of personal security into business operations.

Key Responsibilities

• Provide close protection and physical security to executives during travel, at corporate offices, residences, and public/private events.
• Conduct detailed advance work, site assessments, route planning, and venue security surveys to ensure safe and efficient movement of executives.
• Develop and implement tactical protection plans and risk mitigation strategies for all travel and event scenarios.
• Monitor and respond to real-time threats and situational intelligence using protective intelligence platforms and global risk feeds.
• Coordinate with corporate security, threat management, intelligence, logistics, legal, and external agencies as needed.
• Maintain and regularly update executive protection standard operating procedures (SOPs), travel protocols, and emergency response plans.
• Support international travel logistics including security briefings, customs coordination, aviation safety assessments, and secure transport planning.
• Build strong relationships with executive stakeholders and represent the executive protection team with professionalism and discretion.
• Manage third-party security vendors and contract agents as needed.
• Ensure equipment readiness and maintain proficiency in firearms, medical response, and defensive driving.

Qualifications

Physical & Professional Standards

• High level of physical fitness and stamina; must maintain a professional and service-oriented appearance and demeanor at all times.
• Ability to remain calm under pressure and demonstrate excellent judgment, discretion, and emotional intelligence in high-stress and rapidly evolving scenarios.
• Strong interpersonal, verbal, and written communication skills; must be able to tactfully influence, engage, and support executive stakeholders.
• Proven ability to de-escalate conflicts and manage sensitive or confidential situations with discretion and tact.

Required Certifications &

Qualifications

• Bachelor’s degree in a related field or successful completion of a reputable Executive Protection Training Program.
• Prior law enforcement, military, or corporate executive protection experience strongly preferred.
• Valid (or ability to obtain):
  • California BSIS Guard Card
  • California BSIS Exposed Firearm Permit
  • California Concealed Carry Weapons (CCW) Permit
• Advanced defensive driving certification and clean driving record required.
• Medical certification (First Responder, EMT, 18D, Paramedic, or Navy Corpsman) highly preferred.

Preferred Skills & Traits

• Strategic thinker with a proactive and anticipatory approach to executive protection.
• Demonstrated experience in managing vendors, coordinating multi-agency operations, and maintaining security standards across third-party teams.
• In-depth understanding of global security threats, including travel advisories, geopolitical risk, and threat intelligence assessments.
• Experience using threat intelligence platforms, travel risk management tools, and secure communication systems.

Confidentiality and Integrity

This role requires unwavering commitment to confidentiality, trust, and ethical conduct. The Executive Protection Program Manager operates at the highest levels of the organization and must consistently demonstrate the utmost discretion, integrity, and respect for sensitive executive and company information.

For positions in this location, we offer a base pay of $152,700 - $267,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as

qualifications

, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.  Learn more here .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Job Tags

Full time, Contract work, Remote job, Flexible hours,

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