Job Description
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Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.
Job Description
Responsible for the successful performance of all aspects of the Housekeeping Department
Lead and coach the Housekeeping Team in providing exceptional guest service, colleague satisfaction and profitability
Ongoing professional development, growth, and job satisfaction of all leaders and colleagues through the department
Ensure effective Colleague planning, selection, training and development strategies are in place
Ensuring that all leaders understand the hotel’s Performance Corrective Action policy and follow as required
Search for industry trends and implement enhancements to product and service
Develop life files on furniture, seating, bedding for guest room and public areas including equipment that co-relate to five year capital plans
Track and address all guest comments and concerns
Plan, organize and implement all deep cleaning & job cycle projects for guestrooms and public areas
Ensure the necessary resources; functional tools & equipment including linen are readily available
Execute monthly financial obligations from self-created forecast and budget for Housekeeping. Expenses and productivity that are accurate and on target
Responsible for the preparation of the annual Housekeeping budget
Prepare and execute departmental and divisional capital plans
Develop and maintain close and effective working relationship with all supporting departments
Contributor in developing the hotel wide strategic goals and plans
Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely.
Actively participate in The Plaza's environmental program and department specific initiatives in working towards sustainable operations
Ensure Standards are being followed
Compensation: $130,000.00 - $135,000.00 - Annual Salary
Qualifications
Previously demonstrated leadership skills supporting an environment of colleague growth and development, interdepartmental teamwork and exceptional customer service
3 years previous housekeeping management experience is required, including at least 1 year as a department head at a similar luxury property
Diploma or degree in Hotel/Restaurant Management or related discipline a strong asset
Must be a creative and effective leader and team player, possessing a high degree of professionalism, energy and determination
Strong administration and organizational skills are required
Excellent communication skills, both written and oral
Results oriented with the ability to adapt to the challenges of a continually evolving workforce, while remaining flexible and working under pressure
Working knowledge of Outlook, Property Manager, Word and Excel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Seniority level Seniority level Director
Employment type Employment type Full-time
Job function Job function Management and Manufacturing
Industries Hospitality
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Job Tags
Full time, Local area, Worldwide, Flexible hours, Afternoon shift,
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