I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a:
Customer Support Rep
Hybrid remote - Parma, Ohio
Monday through Friday
8:30am to 5:00pm
Must live within 30 miles of Parma, Ohio
Summary
• Excellent communication skills
• Customer Service and low level technical support
• Hybrid remote, some work-from-home, some on-site at the office in Parma
• 2 weeks of PTO, medical, dental, vision, accident, critical illness, life, 401k match, college tuition benefit program
Responsibilities
• Receive or initiate contact with customers for low level technical support issues
• Follow knowledge base articles and standards to troubleshoot and resolve issues
• Escalate issues when necessary and advocate for urgency when needed
• Document customer info, triage steps, solution, or escalation notes
• Follow-up with customers to confirm that solutions are acceptable
• Monitor queues to ensure compliance with SLA requirements
• Provide highest level of responsiveness and service possible
Requirements
• Outstanding communication skills
• High level of emotional intelligence
• Must live within 30 miles of Parma, Ohio
• High level of empathy, care, and compassion
• Customer Service or Customer Support experience
• Ability to document customer issues quickly and courteously
• Team player mentality, flexible for shift changes or modifications
• Ability to focus with a high degree of accuracy and thoroughness
• Communicate via phone, instant messenger / chat, email, and ticket entries
• Bonus: experience with a ticketing software for customer support
• Must live within 30 miles of Parma, Ohio
• Must live within 30 miles of Parma, Ohio
Sean Zetts
440-447-0001
Riverside Recruiting
Sr. Recruiter & President
Sean.Zetts@RiversideRecruiting.com
customer care customer experience help desk helpdesk it support tech support coordinator information technology call center support center contact center support
...Job Description Job Description IMMEDIATE OPENING! Helicopter A&P Mechanic The team at Executive Air Taxi Corporation is looking to hire a Helicopter A&P Mechanic. Experience working with Bell 407 a plus! Executive Air Taxi Corporation is a FAA Part 145 Repair...
...Description Unleash total career flexibility as an independent veterinary contractor with Vetco Total Care Hospitals , a division of Petco, The Health + Wellness Company . We're on a mission to improve the lives of pets and pet parents. A vital part of our mission is...
...Discounted Friends and Family Lift Ticket Vouchers ~30% off Snowshoe food & beverage locations (excludes alcohol), 30% off soft goods... ...bustling high volume slope side spots to upscale, full-service restaurants, we have a variety of dining outlets to fit your interests and...
...experience is a plus ~ Strong attention to detail and ability to meet deadlines Ready to take the next step? Apply today or call us at (***) ***-**** to schedule an interview! #HIACC Express Office: Pearl City 945 Kamehameha Highway Unit 5 Pearl City, HI 96782
...Job Description Job Description Overview: Freedom Hill Farms is seeking a motivated and dedicated Farm Worker to join our team.... ...opportunity to work on a diverse and sustainable farm, with a focus on organic practices. The ideal candidate will have a passion for...