Customer Success Technical Specialist - Data Security (San Francisco) Job at IBM, San Francisco, CA

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  • IBM
  • San Francisco, CA

Job Description

Customer Success Technical Specialist - Data Security

Join to apply for the Customer Success Technical Specialist - Data Security role at IBM

Customer Success Technical Specialist - Data Security

Join to apply for the Customer Success Technical Specialist - Data Security role at IBM

Introduction

As a Customer Success Manager Account Specialist, your mission is to collaboratively lead the way for the deployment and adoption of IBM's solutions within large, complex accounts. Highly organized, with a natural flare for spotting growth opportunities, you'll identify and secure projects, whilst orchestrating the necessary resources for their successful deployment.

Introduction

As a Customer Success Manager Account Specialist, your mission is to collaboratively lead the way for the deployment and adoption of IBM's solutions within large, complex accounts. Highly organized, with a natural flare for spotting growth opportunities, you'll identify and secure projects, whilst orchestrating the necessary resources for their successful deployment.

Excellent onboarding and an industry leading learning culture will set you up for positive impact and success, whilst ongoing development will advance your career through an upward trajectory. Our sales environment is collaborative and experiential. Part of a team, you'll be surrounded by bright minds and keen co-creators always willing to help and be helped as you apply passion to work that will have a positive impact to the world around us.

Your Role And Responsibilities

With deep business knowledge and technical skills, Customer Success Account Specialists are trusted advisors. Credible and respected confidantes who clients depend on to ensure their Enterprise License Agreements and Cloud deployments are fully adopted, and driving the business value they were invested in to achieve.

A natural at inspiring, influencing and motivating others, you'll work closely with colleagues and customers to identify compelling business use cases for expansion projects that lead to further investment. Once bought into, you will build technically viable deployment roadmaps for the near- to long-term, collaborating with stakeholders to maximize their software licensing adoption and deliver exceptional value.

Role

We're committed to success. In this role, your achievements will drive your career, team, and clients to thrive. A typical day may involve:

  • Client Software Adoption Expertise: Becoming a trusted expert in client software adoption.
  • C-Suite Relationship Building: Building relationships with C-Suite stakeholders.
  • Value-Centric Workshops: Leading workshops and creating value models.
  • Comprehensive Client Support: Advising and supporting clients throughout the software lifecycle.

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

  • Understand and be able to implement Guardium Data Protection.
  • Value Delivery Commitment: High energy and commitment to delivering value in uncertain situations.
  • ROI and Networking Expertise: Skilled in ROI, value assessments, and executive reviews for enterprise software, with exceptional networking skills for C-suite influence in large deals.
  • Effective Communication & Relationship-Building: Effective communication and relationship-building at all levels.
  • Data Analysis & Solution Presentation: Proficient in data analysis and solution presentation to drive client investment and adoption.

Preferred Technical And Professional Experience

  • IBM Product Familiarity: Experience working with Guardium Portfolio, specifically Guardium Data Protection.

Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Other
  • Industries

    IT Services and IT Consulting

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Job Tags

Full time, Internship,

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