Job Description
Cisco Voice Engineer needs 4 years of experience providing high-quality end user support, resolving issues and providing a high level of customer service
Cisco Voice Engineer requires:
-Bachelor's degree or higher in a related technical area or equivalent technical training/experience.
-Certification in a call management/voice system application
Experience:
- Minimum four years of experience providing high-quality end user support, resolving issues and providing a high level of customer service.
- Minimum two years of experience with Cisco Call Manager, Cisco Unity and UCCX and Finesse.
- Minimum two years of experience providing IT customer support within a research or academic environment.
- Experience in higher education and a hospital setting.
-Experience in a voice communications, including but not limited to: voicemail, phone systems, and call centers.
Cisco Voice Engineer duties:
-Provide a high level of customer service focused technical support over the phone, via email, over chat, and other communication mediums identified. This includes:
-Timely, courteous, and polite customer interactions.
-A high level of problem solving skills to resolve issues, answer questions, and determine ways to eliminate these issues in the future.
- Technical knowledge of Cisco Call Manager, Unity voicemail, and Call Center application.
Employment Type: Full-Time
Salary: $ 47.00 Per Hour
Job Tags
Hourly pay, Full time,
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