Job Description

Assistant Service Manager

Very Competitive Pay Plan + Great Benefits

Experience in an Automotive Service Department is a HUGE PLUS!

is HIRING NOW and seeking a dedicated and knowledgeable Assistant Service Manager to support the leadership of our state-of-the-art Service Center in Avon Lake, OH . In this critical role, you will assist in overseeing daily service operations, optimizing efficiency, and ensuring an outstanding customer experience at every stage of the service process.

We’re looking for a proactive , organized professional with experience in automotive service (preferred), strong leadership skills, and a passion for delivering top-tier customer service. If you thrive in a fast-paced environment, enjoy developing high-performing teams, and are committed to fostering a positive, customer-centric culture, we encourage you to and become a key part of our success!

Why Choose Us?

Under the new ownership of Catskill Automotive Partners, LLC, founded in January 2024, Avon Lake Chrysler Dodge Jeep Ram is redefining the car ownership experience by placing customer centricity at the forefront of everything we do. Our focus on modern technology, streamlined processes, and a talented team creates a dealership environment that prioritizes customer satisfaction and positivity. We are passionate about delivering exceptional service while making a meaningful impact on the communities we serve. If you're looking to be part of an innovative, customer-centric team, we’d love for you to join us!

We offer:

• Very competitive pay plan with performance-based bonuses and incentives—Tell us about your experience at your interview!
• Full-time Position
• Medical, Dental, Vision, and Life Insurance
• Paid Vacation and Sick Days
• 401(k) Retirement Plan – With company match
• State-of-the-art Service Center with advanced technology and equipment
• Growth Opportunities: We are dedicated to your professional development in the thriving automotive industry
• Employee Discounts on Products, Services, and Vehicle Purchase Plans

Responsibilities—Assistant Service Manager:

• Oversee and manage the daily operations of the Service Department to ensure maximum efficiency and customer satisfaction.
• Supervise, train, and mentor a team of service technicians and advisors to ensure high-quality work and exceptional customer service.
• Ensure that all service work is completed according to dealership and factory standards.
• Monitor key performance indicators (KPIs) such as customer satisfaction (CSI), technician productivity, and department profitability.
• Manage service department schedules, ensuring optimal staffing and timely completion of work orders.
• Handle customer concerns and complaints in a professional and efficient manner.
• Work closely with the Parts Department to ensure parts availability and inventory management.
• Review and approve service orders and estimates, ensuring accuracy and proper documentation.
• Maintain compliance with dealership policies, factory requirements, and safety standards.
• Stay up to date with automotive industry trends and technologies to provide relevant solutions.
• Drive and support factory and dealership-sponsored training programs for service team development.
• Maintain cleanliness and organization of the Service Department, ensuring a safe and productive work environment.

Qualifications—Assistant Service Manager:

• Proven experience as in the Automotive Service Department or in a similar leadership role is preferred but not required.
• Strong understanding of service department operations, including workflow, customer service, and profitability.
• Excellent leadership skills with the ability to motivate, develop, and help lead a team.
• Exceptional customer service skills with a focus on CSI (Customer Satisfaction Index).
• Experience with Tekion is a PLUS!
• Previous Service Experience with CDJR is a PLUS.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple tasks in a fast-paced environment while maintaining high standards.
• Proficiency in DMS software and understanding of automotive service operations.
• High school diploma or equivalent required; additional automotive certifications or management training is a plus.
• Upload your resume and complete the online assessment for immediate consideration!
• Valid driver’s license with a good driving record.
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment screening.
  

If you are ready to take the next step in your career and join a company that puts its personnel and customers at the center of all decisions, Apply today!

  All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.

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