Job Description

The first 3 letters in workplace safety are Y-O-U!

TK Elevator is currently seeking an experienced Area Operations Director- Service/Repair for the South area.

This position is responsible for driving the success of the Area service and repair operations by efficient, cost-effective and profitable execution of projects. Successfully manages the operations to ensure budget profits are exceeded and develops best practice operational processes with a strong emphasis on continuous improvement and growth.

ESSENTIAL JOB FUNCTIONS:

• Drives and supports a culture of safety throughout the organization. Including participation in safety training, performing safety audits and stressing the importance of safety to all employees.
• Drives success of area service/repair processes from booking to turnover; coordinates with the AVP and branch management teams to drive initiatives.
• Reviews P&L and other financial reports to monitor branch performance within the area to ensure monthly budgetary goals are met or exceeded. Uses accounting reports to review job backlogs and possible job fades for all branches within the area. Develops, reviews and approves the operation plans and budgets submitted by direct reports.
• Plans, directs, and prioritizes elevator service/repair with area manpower needs and ensures the areas operations are efficient and cost effective; supervises project managers and uses project management software and other scheduling tools.
• Visits jobsites to survey and advises on jobs progress. Includes trouble-shooting problems with operations managers and mechanics, performing quality audits and meeting with contractors to review progress.
• Develops and maintains strong working relationships with customers.
• Implements and oversees strategic fade initiatives. Reviews and participates in bids of large or complex service/repair jobs to ensure profitability. Includes attending pre-bid meetings with sales representatives and providing technical input to calculate labor and material costs. Ultimately, maximizing growth and profitability while leading and managing operations functions.
• Assists with and provides approval for change orders, purchase orders, elevator turnover authorizations, accounts receivable, write-offs, credits and other necessary approvals.
• Maintains strong familiarity of company products by attending company training classes and reviewing factory equipment updates and supplier goods. Includes a strong understanding of TK Elevator, and its area and company mission and objectives, ethical standards and code of conduct.
• Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements.
• Prioritizes and supports all US Field Operations and Area initiatives and supports the execution of initiatives and processes within the area and branches. Actively participates in branch coordination meetings; includes interfacing with corporate departments, including legal and labor relations, and collaborates with the factory as the main point of contact for area service.
• Possible direct project field crew oversight or project responsibilities on special tasks or projects.

EDUCATION & EXPERIENCE:

• Bachelor’s degree or combination of equivalent experience
• Requires a valid driver’s license and a satisfactory Motor Vehicles Report.
• Thorough knowledge of general management methods within the elevator industry and specific experience with the modernization product line.
• 10+ years’ experience in upper-level management.
• Ability to define problems collect data, establish facts and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables

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