Job Description

Job Description

Job Description

Company Overview
Founded in 1996, Electric Express Appliance Inc. has established itself as a leading service company that delivers exceptional, convenient customer service. As Whirlpool Corporation's only W Service company we receive unparalleled support and training to service their trusted brands including Whirlpool, Amana, Kitchenaid, Maytag, and JennAir.

• Vacations, holidays and sick days paid time off
• Medical benefits, retirement savings
• Company Vehicle
• Gas and parking cards
• Uniforms: shirts, pants, jacket, hat
• iPad
• Specialized tools and equipment
• Earn $60,000 to $120,000+ per year on a pay scale that rewards performance!
• Annual Company Bonus

• Meets with customers in their homes or places of business and ensures customers receive a differentiated service experience.
• Interact with customers to determine service problems, explain needed repairs, and provide estimates as needed.
• Meet or exceed key performance indicator metrics for performance incentives.
• Diagnose and repair all major appliances such as refrigerators, washers and dryers, gas/electric stoves, microwave ovens, and dishwashers.
• Complete all required technician competency model training
• Drive company vehicles safely and responsibly to and from customer locations.
• Utilize handheld devices, iPad, to update work orders in a paperless environment.
• Consistently deliver a 5 Star customer experience

• Must be enthusiastic and customer service-focused.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Willingness to learn and develop skills.
• Must have a valid drivers license.
• Take a pre-employment drug screen, criminal background check, and drivers license check.
• Ability to read, write, and speak English (bi-lingual is always a plus)
• Must be able to lift or maneuver 50 pounds.
• High school diploma or equivalent.
• Prior experience in appliance repair, HVAC, electrical, or related fields preferred.

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